Dodge Charger: IN CASE OF EMERGENCY / ASSIST AND SOS MIRROR — IF EQUIPPED

Dodge Charger 2011-2022 Owner's Manual / IN CASE OF EMERGENCY / ASSIST AND SOS MIRROR — IF EQUIPPED

Dodge Charger. ASSIST AND SOS MIRROR — IF EQUIPPED

If equipped, the rearview mirror contains an ASSIST and a SOS button.

WARNING!

ALWAYS obey traffic laws and pay attention to the road. ALWAYS drive safely with your hands on the steering wheel. You have full responsibility and assume all risks related to the use of the Uconnect and SiriusXM Guardian™ features and applications in this vehicle. Only use Uconnect features and SiriusXM Guardian™ services when it is safe to do so. Failure to do so may result in an accident involving serious injury or death.

NOTE:

  • Your vehicle may be transmitting data as authorized by the subscriber.
  • The ASSIST and SOS buttons will only func- tion if you are connected to an operable LTE (voice/data) or 4G (data) network. Other Uconnect services will only be operable if your SiriusXM Guardian™ service is active and you are connected to an operable LTE (voice/data) or 4G (data) network.

ASSIST Call

The ASSIST Button is used to automatically connect you to any one of the following support centers:

  • Roadside Assistance – If you get a flat tire, or need a tow, just push the ASSIST button and you will be connected to a representative for assistance. Roadside Assistance will know what vehicle you’re driving and its location. Additional fees may apply for roadside Assis- tance.
  • SiriusXM Guardian™ Customer Care – In-vehicle support for SiriusXM Guardian™.
  • Vehicle Customer Care – Total support for all other vehicle issues.
  • Uconnect Customer Care – Total support for Radio, Phone and NAV issues.

SOS Call

  1. Push the SOS Call button on the Rearview Mirror.

    NOTE:

    In case the SOS Call button is pushed in error, there will be a 10 second delay before the SOS Call system initiates a call to a SOS operator. To cancel the SOS Call connection, push the SOS call button on the Rearview Mirror or press the cancellation button on the Device Screen. Termination of the SOS Call will turn off the green LED light on the Rearview Mirror.

  2. The LED light located between the ASSIST and SOS buttons on the Rearview Mirror will turn green once a connection to a SOS operator has been made.
  3. Once a connection between the vehicle and a SOS operator is made, the SOS Call system may transmit the following important vehicle information to a SOS operator:
    • Indication that the occupant placed a SOS Call.
    • The vehicle brand.
    • The last known GPS coordinates of the vehicle.
  4. You should be able to speak with the SOS operator through the vehicle audio system to determine if additional help is needed.

    WARNING!

    ALWAYS obey traffic laws and pay attention to the road. ALWAYS drive safely with your hands on the steering wheel. You have full responsibility and assume all risks related to the use of the Uconnect and SiriusXM Guardian™ features and applications in this vehicle. Only use Uconnect features and SiriusXM Guardian™ services when it is safe to do so. Failure to do so may result in an accident involving serious injury or death.

    NOTE:

    Your vehicle may be transmitting data as authorized by the subscriber.

    Once a connection is made between the vehicle’s SOS Call system and the SOS operator, the SOS operator may be able to open a voice connection with the vehicle to determine if additional help is needed. Once the SOS operator opens a voice connection with the vehicle’s SOS Call system, the operator should be able to speak with you or other vehicle occu- pants and hear sounds occurring in the vehicle. The vehicle’s SOS Call system will attempt to remain connected with the SOS operator until the SOS operator terminates the connection.

  5. The SOS operator may attempt to contact appropriate emergency responders and provide them with important vehicle information and GPS coordinates.

WARNING!

  • If anyone in the vehicle could be in danger (e.g., fire or smoke is visible, dangerous road conditions or location), do not wait for voice contact from an Emergency Services Agent. All occupants should exit the vehicle immediately and move to a safe location.
  • Never place anything on or near the vehicle’s operable network and GPS antennas. You could prevent operable network and GPS signal reception, which can prevent your vehicle from placing an emergency call. An operable network and GPS signal reception is required for the SOS Call system to function properly.
  • The SOS Call system is embedded into the vehicle’s electrical system. Do not add aftermarket electrical equipment to the vehicle’s electrical system. This may prevent your vehicle from sending a signal to initiate an emergency call. To avoid inter- ference that can cause the SOS Call system to fail, never add aftermarket equipment (e.g., two-way mobile radio, CB radio, data recorder, etc.) to your vehicle’s electrical system or modify the antennas on your vehicle. IF YOUR VEHICLE LOSES BATTERY POWER FOR ANY REASON (INCLUDING DURING OR AFTER AN ACCIDENT), THE UCONNECT FEATURES, APPS AND SERVICES, AMONG OTHERS, WILL NOT OPERATE.
  • Modifications to any part of the SOS Call system could cause the air bag system to fail when you need it. You could be injured if the air bag system is not there to help protect you.

SOS Call System Limitations

Vehicles sold in Mexico DO NOT have SOS Call system capabilities.

SOS or other emergency line operators in Mexico may not answer or respond to SOS system calls.

If the SOS Call system detects a malfunction, any of the following may occur at the time the malfunction is detected, and at the beginning of each ignition cycle:

  • The Rearview Mirror light located between the ASSIST and SOS buttons will continuously illuminate red.
  • The Device Screen will display the following message “Vehicle device requires service. Please contact an authorized dealer”.
  • An In-Vehicle Audio message will state “Vehicle device requires service. Please contact an authorized dealer”.

WARNING!

  • Ignoring the Rearview Mirror light could mean you will not have SOS Call services. If the Rearview Mirror light is illuminated, have an authorized dealer service the SOS Call system immediately.
  • The Occupant Restraint Control module turns on the air bag Warning Light on the instrument panel if a malfunction in any part of the system is detected. If the Air Bag Warning Light is illuminated, have an authorized dealer service the Occupant Restraint Control system immediately.

Even if the SOS Call system is fully functional, factors beyond FCA US LLC’s control may prevent or stop the SOS Call system operation. These include, but are not limited to, the following factors:

  • The ignition is in the OFF position.
  • The vehicle’s electrical systems are not intact.
  • The SOS Call system software and/or hardware are damaged during a crash.
  • The vehicle battery loses power or becomes disconnected during a vehicle crash.
  • LTE (voice/data) or 4G (data) network and/or Global Positioning Satellite signals are unavailable or obstructed.
  • Equipment malfunction at the SOS operator facility.
  • Operator error by the SOS operator.
  • LTE (voice/data) or 4G (data) network congestion.
  • Weather.
  • Buildings, structures, geographic terrain, or tunnels.

WARNING!

ALWAYS obey traffic laws and pay attention to the road. ALWAYS drive safely with your hands on the steering wheel. You have full responsibility and assume all risks related to the use of the Uconnect and SiriusXM Guardian™ features and applications in this vehicle. Only use Uconnect features and SiriusXM Guardian™ services when it is safe to do so. Failure to do so may result in an accident involving serious injury or death.

NOTE:

  • Your vehicle may be transmitting data as authorized by the subscriber.
  • Never place anything on or near the vehicle’s LTE (voice/data) or 4G (data) and GPS antennas. You could prevent LTE (voice/ data) or 4G (data) and GPS signal reception, which can prevent your vehicle from placing an emergency call. An operable LTE (voice/ data) or 4G (data) network connection and a GPS signal is required for the SOS Call system to function properly.

NOTE:

Changes or modifications not expressly approved by the party responsible for compli- ance could void the user's authority to operate the equipment.

CAUTION!

To avoid damage to the mirror during cleaning, never spray any cleaning solution directly onto the mirror. Apply the solution onto a clean cloth and wipe the mirror clean.

Automatic SOS — If Equipped

Automatic SOS is a hands-free safety service that can immediately connect you with help in the event that your vehicle’s airbags deploy. Please refer to your provided radio supplement for complete information.

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